Police Dispatchers are trained professionals who perform both
traditional and non-traditional tasks. Atwater Police Dispatchers
have evolved into a problem-oriented police-dispatching unit.
As a model for the Dispatch Community, our skilled professionals
have added new dimensions to the characteristics of dispatching.
Atwater Police Dispatchers are trained and committed to assist
citizens in solving many of their problems. Dispatchers evaluate
the problem and will send an officer when necessary or refer callers
to other city departments, public agencies, or private and non-profit
Atwater Police Dispatchers take advantage of various opportunities
within the Police Department and the community to practice the
Community Policing Philosophy. We achieve this through the support
and cooperation of all the dispatch team members.
The dispatchers work in a state of the art Communications Center,
complete with ergonomic workstations, four 19" dispatch monitors,
Positron Viper Enhanced 911 Communication System, Motorola radio
system along with a Power Radio Interface, and ergonomic office
chairs. The Communications Center is located within the Atwater
Police Department Building located at 750 Bellevue Road, Atwater.
The Atwater Police Communications Bureau is part of the Community
Policing team concept. It has an authorized staff of 6 full time
Public Safety Dispatchers and two part time positions, and is
supervised by a Corporal and Sergeant. In its support role for
the operational units of the Police Department, the Communications
Bureau plays a critical role in the delivery of almost all police
The Communications Bureau is the primary Public Safety Answering
Point (P.S.A.P.) for the city. Virtually all emergency 9-1-1 calls
are taken by police dispatchers. Calls for service are classified
and then dispatched to police personnel and/or transferred to
other city departments when appropriate.
Communications personnel have made themselves an integral part
of the department's Community Oriented Policing philosophy. They
routinely identify problems and have suggested and developed many
programs designed to solve or mitigate those problems. All of
the programs have had positive impacts on the delivery of police
services. These projects have been initiated and completed voluntarily
and are in addition to the usual activities normally associated
with a police dispatch center. They are indicative of the dedication
and commitment of Atwater Police Dispatchers to the effective
delivery of police services to the community.
The responsibilities of the Communication Center are varied, but
the major focus is on the following duties:
Handling calls for service and information from the
public, other agencies and patrol.
Classifying, prioritizing, and assigning calls for service to
Receiving, monitoring and transmitting radio messages.
Data entry into the various law enforcement computer systems.
Maintenance of audio logs of phone calls and radio communications.
Their shifts coincide with those of the patrol force and tend
to foster the team concept. The Dispatchers cover three shifts
(day, swing, and midnight) during alternating four day blocks.